Feltech
Feltech House
7 Longspring
St. Albans
Hertfordshire
AL3 6PE
United Kingdom

Terms and Conditions

These terms and conditions are set in place to protect both you the Consumer and us the Supplier.

1 Before you buy

We are aware that many of our customers know exactly what they want and have no difficulty in making their decision however if you have any concerns about your expectations of equipment capabilities or compatibility issues with existing equipment, please call (01727 834888) or e-mail us (sales@feltech.co.uk) for clarification. We are delighted to be of service to you and want you to be entirely happy with your purchase.

2 Order Acknowledgement

When you place an order with us you will automatically receive an order acknowledgement via e-mail. The status of you order can be viewed on your unique account which is created the first time you order from us.

3 Stock Status

Most of the items in our on-line shop are in stock. In the event that the item(s) you require are temporarily out of stock, we will notify you by e-mail within 24 hours with an expected delivery date. If you are unable to proceed with the order owing to the extended delivery times you are free to cancel the order.

4 Delivery

All deliveries in the UK are despatched by a recorded delivery service. A signature will be requested on receipt. In most instances unless otherwise advised, goods will be delivered the next working day for orders received by 14:00 hours. Next day timed delivery can be arranged for a small additional charge. Please contact us for details.

5 Returns

For whatever reason it is advisable to contact us prior to returning any item in order that we may speedily resolve any problem or complaint you may have. We will not be responsible for lost or damaged items during transit. We recommend that all items are suitable packed and insured.

6 Warranty (Faulty goods)

All goods are covered for defects by manufacturers 12 month warranty. You are responsible for returning defective goods to us within 12 months of purchase. We will endeavour to replace defective items as soon as reasonably possible. If no fault is found we reserve the right to pass on return delivery costs. Please note that the warranty does not cover items which have been subjected to misuse, dropped or otherwise damaged.

7 Cancellation (Distance selling)

If you change your mind after receipt of your order and wish to cancel, you must notify us in writing within 8 working days of receipt of the goods, by e-mail to sales@feltech.co.uk, by fax on 01727 848704 or by letter to Feltech Electronics Ltd at the address given above. We will acknowledge your return request by e-mail, fax or letter and give you details of where to the goods should be sent. Items must be returned as new (unused) in their original packaging with all supplied contents included (accessories, manuals, cables etc). All items removed from original packaging for examination must be handled with care and replaced in the manufacturers packaging as they were when received. This must then be suitably packed (either in a separate carton or in protective paper) to avoid transit damage and to protect the manufacturers packaging. The insured cost of return postage will be your responsibility. It is recommended that a recorded delivery service is used. If preferred, we can arrange for the item to be collected, however the cost of collection will be deducted from the refund. All refunds will be made within 30 days of when we receive your notice of cancellation. We are however usually able to issue refunds within 48 hours for items returned to our warehouse.

We regret that unless items are certified as faulty, full refunds cannot be made in the following circumstances:-

- the item has been opened and used
- missing accessories
- any product security seal opened or removed
- any serial / key code of licensed software has been activated

- with tape and media products, the goods must be in their original, unbroken packaging

This clause applies to Consumer sales only. It does not apply to business transactions.

8 Contract and Law

When making purchases through this on-line shopping facility you are entering a legally binding contract which is governed by English law.

9 Delivery

We are able to deliver to most countries in the world. Shipment is dispatched via Royal Mail Recorded Delivery or by one of our contracted Courier companies. For UK orders placed before 14:00 we aim for next-day delivery. Our next-day service is ONLY available on items which are in stock at our warehouse. A signature will be requested on receipt.

Please note that next day delivery does not include delivery at weekends. If you require delivery over the weekend, please contact us for a quotation. Standard delivery for orders placed on a Friday will be the following Monday.

Upon receipt of your order, please ensure that the device is in good working order. If there are any apparent faults, you are entitled to return the product as described in clause 4.

Damage in transit: Please check your package upon arrival. If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note before the driver leaves and you must inform us within 48 hours of delivery.

Shortages: It is your responsibility to sign for the correct number of goods as shown on the packing note on the box. Any shortages must be noted on the consignment note before the driver leaves and you must notify us within 48 hours of delivery.

Please note that Feltech Electronics Ltd will not be liable in the event of late or non delivery. If you are not at home when delivery is attempted a card will be left by the courier company, a second attempt will be made on the next working day. We will endeavour to assist you in contacting the courier company to arrange redelivery or collection from their depot, we are however unable to redirect to a different delivery address for security purposes. If a second delivery failure is made, the goods will be returned to us. A further charge may then be made for redelivery.

We will attempt delivery to you under most circumstances however we cannot be held liable for non delivery in the event of war, riots, civil disturbances, fire, strikes, accidents and in the event that we find it impossible to obtain supplies.

Please note that for security reasons delivery is to card/account holder's address only.

Website usage

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Feltech Electronics Ltd’s relationship with you in relation to this website.

The term “ Feltech Electronics Ltd” or “us” or “we” refers to the owner of the website whose registered office is 2 Chancery Close, Jersey Farm, St. Albans, Herts, AL4 9YF. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Feltech Electronics Ltd’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.